Crafting Post-Stay Surveys with Precision
Hello there, In the vibrant and culturally rich hospitality landscape of the Nordics, feedback is not just a formality; it’s a cornerstone of continuous improvement. As market leader in the Nordics, we’re well aware of the unique nuances of Nordic feedback culture and how it shapes the way we tailor post-stay surveys for hotels. Nordic […]
The Changing Landscape of Online Travel: Google vs. Legacy OTAs
Hey there, I hope you’re doing well, especially since this topic hits quite close to your professional interests. So, let’s dive into the intriguing world of online travel and how Google is shaking up the industry! In recent years, we’ve witnessed a significant shift in the online travel market. Traditional giants like Booking.com, Expedia Group, and Tripadvisor are facing […]
Loopon: More Than Just a Service Provider – We’re Partners Who Truly Care
Hey there, Mathias Sabel here, your friendly Head of Sales & Marketing at Loopon. Today, I’m excited to share with you something that lies at the core of what we do: our unwavering commitment to our partners in a price-focused business environment. At Loopon, our slogan isn’t just a catchy phrase; it’s a promise we […]
Enhancing Guest Satisfaction: Grand Joanne’s Success Story with Loopon
In the ever-evolving world of hospitality, guest satisfaction stands as the cornerstone of success for hotels. Amidst the bustling lanes of Copenhagen, Grand Joanne has emerged as a trailblazing lifestyle hotel, capturing hearts with its 162 stylish rooms and a multitude of top-notch facilities. At the heart of their seamless guest experience lies a strategic […]
SAYP Group AB announce the acquisition of Loopon AB
Stockholm, Sweden – SAYP Group AB, a leading provider of software solutions within process management, is pleased to announce the acquisition of Loopon AB, a specialized feedback management company serving the hospitality industry. Founded in 2008, Loopon has established itself as a leader in the field of customer feedback management, helping hotels, restaurants, cruise lines, […]
The Rise in Popularity of QR Codes for Hotels
QR Codes (Quick Response Codes) have proved their value this year as an effective tool for quickly transitioning offline customers to an online, digital space for increased customer engagement and information exchange. While many may have considered QR Codes as a short term invention with limited lifespan, these universally recognized codes have a new lease […]
Six Step Guide For Crisis Communication In The Hospitality Industry
This article was initially published during the Covid pandemic, but the content is relevant for most types of crisis and should help you out no matter if it is a pandemic, flooding or other type of crisis. Have a clear crisis response plan Make sure your plan is up to date, accessible for your staff, […]
Meet Loopon’s Food & Beverage Solution
Loopon now offers a Food & Beverage Feedback solution for restaurants and venues looking to measure and improve their guest satisfaction. For over a decade Loopon has been helping hotels around the world with collecting feedback from their guests. Today, restaurants can do the same. With the help of QR codes, restaurants can smartly collect […]
Embracing Sustainability as part of your Hotel’s Strategy
As we’ve entered a new decade, we find a world facing major climate change questions that will shape business over many years to come. The year 2020 also symbolises the start of a new decade. Sustainability is one of the most important topics that will shape the next ten years and the impact will be […]
Compulsory Questions and their effect on your Feedback
There is a fine balance between wanting specific feedback questions to be answered and ensuring that you actually collect responses. Deciding whether or not to make questions compulsory may impact your response rates and feedback results. Of course we’d like to collect answers on every question that’s part of our guest survey. There is a […]