Analyze trends and patterns

Identify patterns and trends from guest feedback, providing daily business optimization to strategic insights.

Data is EVERYTHING nowadays

Through unique reports, a solid understanding of relationships and simplified working methods, we facilitate your everyday life and ensure that you have the basis for making basic and fact-based decisions regarding quality and development work.

computer with Loopon's report and analysis tools

Know what is actually important

Get unique insight into what your guests really value by uncovering what affects the NPS the most.

Rescue potential downfalls

Find, analyze and fix potential drops in ratings before it affects your business.

Push reports

Sign up, lean back and enjoy fresh reports in your inbox when you want them; 
daily, weekly or monthly.

Boost Repeat Bookings through Insights from Loopon’s Reports

Discover the power of guest feedback

Understanding your guests’ needs and preferences is the key to delivering exceptional experiences.

By collecting data across multiple channels, you gain a holistic view of the guest journey. This comprehensive feedback allows you to identify trends, spot potential issues before they escalate, and understand what drives guest satisfaction. When you know what your guests truly value, you can tailor your services to exceed their expectations every time.

Make data-driven decisions

Our platform goes beyond basic metrics, offering advanced reporting and analytics that allow you to see the full picture. Whether you’re tracking guest satisfaction scores, analyzing feedback by department, or monitoring trends over time, Loopon gives you the tools to turn data into decisions. Empower your team with the insights they need to improve operations, enhance guest experiences, and boost your bottom line.

Don’t just collect data—understand it. Loopon helps you make sense of the numbers, so you can make smarter, data-driven decisions that propel your business forward.

Stay agile and responsive

With instant access to up-to-the-minute feedback, you can respond proactively to guest concerns, optimize operations on the fly, and continually refine your service offerings.

Loopon delivers real-time insights directly to your dashboard, so you’re always in the loop about how your business is performing. Track guest satisfaction in real time, monitor key performance indicators, and spot trends as they emerge. This agility allows you to make quick, informed decisions that keep your guests happy and your business thriving.

FAQ

Here we have collected our most common questions about post-stay surveys.

Loopon is a comprehensive guest experience and review platform designed for the hospitality industry, offering tools for collecting and analyzing guest feedback. It allows you to gather data from post-stay surveys, online reviews, and direct guest communication, all in one place. By leveraging Loopon’s data analysis and reporting features, you can gain valuable insights into guest satisfaction, identify trends, and make informed decisions to improve your services and operations.
In today’s competitive hospitality landscape, relying on data is crucial for staying ahead. Data analysis helps you understand guest behavior, preferences, and pain points, enabling you to tailor your offerings to meet their needs. By analyzing feedback data, you can identify what’s working well and what needs improvement. Data-driven decisions lead to more efficient operations, better guest experiences, and ultimately, higher satisfaction and loyalty.
Loopon allows you to generate a variety of reports, including guest satisfaction scores, trend analyses, and detailed breakdowns of feedback by department (e.g., housekeeping, front desk, dining). These reports provide a clear picture of your performance across different areas. For example, you can track changes in guest satisfaction over time, compare performance across multiple properties, and identify areas that consistently receive positive or negative feedback. These insights are essential for making strategic improvements and measuring the impact of your initiatives.
Loopon’s data analysis tools help you pinpoint specific areas where your guest experience can be enhanced. By regularly reviewing the data, you can identify patterns in guest feedback, such as frequent complaints about a particular service or recurring praise for certain staff members. This allows you to address issues promptly and capitalize on your strengths. Moreover, by sharing these insights with your team, you can foster a culture of continuous improvement, ensuring that your entire staff is aligned with your goal of delivering exceptional guest experiences.
Using data to guide your decisions offers numerous long-term benefits. It enables you to make objective, evidence-based decisions that are more likely to result in positive outcomes. Over time, this leads to improved guest satisfaction, higher ratings, and stronger brand loyalty. Additionally, data-driven insights help you allocate resources more effectively, optimize your operations, and stay ahead of industry trends. By continuously analyzing and acting on data, you can ensure that your business remains responsive to guest needs and competitive in the market.

Want to know how we can help you?

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