Unlock guest experience secrets

Collecting and analyzing guest feedback through post-stay surveys will let your business understand the guests’ experiences and identify areas for improvement.

Seamless feedback management

We help you solve daily issues instantly and intelligently highlight the most important recurring challenges.

computer with loopon's guest surveys

Customizable surveys

Create tailored surveys that align with your brand, ensuring high response rates and actionable insights.

Department-specific data

Gather insights through our surveys to measure guest experience from the booking stage all the way to check-out.

Uncover the unspoken

Our system helps you uncover issues that guests typically don't voice aloud when leaving.

Holistic view of your guest satisfaction

Easy-to-Answer Surveys

Simplify guest feedback collection with user-friendly, one-page surveys tailored to your brand’s visual identity.

Our philosophy is that getting feedback from a thousand guests on a few key parameters is more important than getting feedback from a few guests on a thousand parameters.

The holy grail of 100% management response rate

As a hotel operator, responding to guest feedback and upholding a positive reputation are crucial. With numerous review sites to monitor and limited time, keeping up can be challenging. That’s where our automated response system steps in.

No templates, no canned responses, no writer’s block. Whenever Loopon receives new feedback, we analyze what guests write and how they rate you, automatically crafting a personalized response. When you log in to review feedback, you’ll find our suggested reply – simply click ‘Reply’ if it meets your approval.

Make your employees feel part of the same mission

By delegating and forwarding guest feedback internally to the hotel’s employees, they feel accountable. It has never been easier to spot employees that are continuously praised by your guests to make them aware of their work’s relevance for the hotel’s overall success. Acknowledging efforts and motivating your team is a natural part of working with Loopon.

We created Loopon to motivate and inspire our customers. It is not a replacement for strong culture, but a catalyst for a thriving culture with motivated employees.

FAQ

Here we have collected our most common questions about post-stay surveys.

A post-stay survey is a questionnaire sent to guests after their stay to gather feedback about their experience. It’s an essential tool for understanding guest satisfaction, identifying areas for improvement, and enhancing your services. By directly asking guests for their opinions, you can gain valuable insights that help you provide better experiences in the future and address any issues that may have gone unnoticed during their stay.
Timing is crucial when sending post-stay surveys. The best practice is to send the survey within 24-48 hours after the guest has checked out. This ensures that their experience is still fresh in their minds, leading to more accurate and detailed feedback. Delaying the survey too long might result in lower response rates and less meaningful insights.
Your post-stay survey should include a mix of quantitative and qualitative questions. Common topics include the quality of the room, cleanliness, staff service, amenities, and overall satisfaction. Use a combination of rating scales and open-ended questions to allow guests to elaborate on their experiences. At Loopon, we always include a question about whether the guest would recommend your property to others (NPS), as this is a strong indicator of overall satisfaction.
To encourage more guests to complete your post-stay survey, keep it short and easy to complete. Aim for 5-10 questions that can be answered in just a few minutes. Personalize the invitation to the survey and express your appreciation for their time. Offering a small incentive, like a discount on a future stay or entry into a prize draw, can also boost participation.
The feedback from post-stay surveys is invaluable for improving your guest experience. Analyze the data regularly to identify trends and areas that need attention. Use positive feedback to recognize and reward staff, and address negative feedback promptly to resolve any issues. Communicate any changes or improvements made based on survey feedback to your guests, showing them that their opinions are valued and acted upon. This not only helps in enhancing the guest experience but also in building long-term loyalty.

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