We help you solve daily issues instantly and intelligently highlight the most important recurring challenges.
Create tailored surveys that align with your brand, ensuring high response rates and actionable insights.
Gather insights through our surveys to measure guest experience from the booking stage all the way to check-out.
Our system helps you uncover issues that guests typically don't voice aloud when leaving.
Simplify guest feedback collection with user-friendly, one-page surveys tailored to your brand’s visual identity.
Our philosophy is that getting feedback from a thousand guests on a few key parameters is more important than getting feedback from a few guests on a thousand parameters.
As a hotel operator, responding to guest feedback and upholding a positive reputation are crucial. With numerous review sites to monitor and limited time, keeping up can be challenging. That’s where our automated response system steps in.
No templates, no canned responses, no writer’s block. Whenever Loopon receives new feedback, we analyze what guests write and how they rate you, automatically crafting a personalized response. When you log in to review feedback, you’ll find our suggested reply – simply click ‘Reply’ if it meets your approval.
By delegating and forwarding guest feedback internally to the hotel’s employees, they feel accountable. It has never been easier to spot employees that are continuously praised by your guests to make them aware of their work’s relevance for the hotel’s overall success. Acknowledging efforts and motivating your team is a natural part of working with Loopon.
We created Loopon to motivate and inspire our customers. It is not a replacement for strong culture, but a catalyst for a thriving culture with motivated employees.
Here we have collected our most common questions about post-stay surveys.
Not sure what you need, get in contact with us and we will help you.
Unless otherwise mentioned, all material is Copyright © Loopon AB.
Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.