Don’t let reviews slip away: Discover what guests are saying online

The tool for collecting and analyzing guest feedback from a wide range of online sites. This helps your business understand your guests’ experiences and identify areas for improvement as well as your competition.

Improve your online reputation

We help you effortlessly collect all your reviews in one place, saving both time and hassle.

computer with Loopon's online reputation tool

Get all the online reviews

Sync seamlessly with major review sites like TripAdvisorm Booking.com and Google.

AI-Powered insights

Harness AI for in-depth analysis and personalized responses to guest feedback.

One platform

Manage all your external platform in one place.

Increase number of online reviews by up to 400%.

Manage your online reputation

You know the importance of monitoring your reputation across all major review sites. But visiting each site to collect feedback is a hassle, and it’s easy to miss critical information. That’s where our reputation management system comes in.

With our solution, you can effortlessly collect all your reviews in one place, saving you time and hassle. Plus, our benchmarking feature allows you to compare your results to those of your competitors, giving you a strategic advantage.

We believe in uniqueness and treating each guest with respect.

We believe that each guest deserves to be treated with the utmost respect and care. One of the ways you can demonstrate this commitment is by providing unique, personalized responses to every piece of online feedback you receive.

No templates, no canned responses, no writer’s block. Whenever you receives new feedback, we analyze what guests write and how they rate you, automatically crafting a personalized response suggestion. When you log in to review feedback, you’ll find our suggested reply – simply click ‘Reply’ if it meets your approval.

Increase number of OTA reviews and boost your online reputation

By sending Loopon post-stay surveys you can take advantage of our TripAdvisor and Google integrations. Guests can easily post their comments with a simple click after having completed the survey while you see the number of online reviews increase with up to 400%.

FAQ

Here we have collected our most common questions about post-stay surveys.

Online reputation management (ORM) involves monitoring, influencing, and improving how your business is perceived online. In the hospitality sector, where customer experience is everything, a strong online reputation is crucial. Positive reviews and ratings can attract new guests, while negative feedback can deter them. Effective ORM ensures that your business is viewed positively by potential guests, helping you stand out in a competitive market.
Start by regularly monitoring review sites like TripAdvisor, Google, and Yelp. Respond to all feedback—both positive and negative—in a timely and professional manner. Personalize your responses to show that you value each guest’s experience. Encourage satisfied guests to leave reviews, and use constructive criticism to improve your services. Consistent engagement and improvement can significantly enhance your online reputation.
Negative reviews are inevitable, but how you handle them can make all the difference. Respond quickly and professionally, acknowledging the guest’s concerns. Apologize if necessary, and offer a solution or invite the guest to discuss the issue further offline. Avoid being defensive; instead, use the feedback as an opportunity to improve. Addressing issues transparently can show potential guests that you’re committed to providing excellent service.
Most review sites and search engines use algorithms that favor businesses with high engagement and positive interactions. Regularly responding to reviews, especially with personalized responses, can improve your business’s visibility. A higher rating and more positive reviews will often result in better rankings, making your business more likely to appear at the top of search results and attracting more potential guests.
While it’s not always possible to remove a review simply because it’s negative, most review platforms have processes in place for disputing reviews that are fraudulent, irrelevant, or violate their guidelines. If you believe a review is unfair or inappropriate, report it to the platform with evidence supporting your claim. However, remember that transparency is key; it’s usually better to address the issue openly rather than trying to hide or delete negative feedback.

Want to know how we can help you?

Not sure what you need, get in contact with us and we will help you.