What should I do with the feedback collected from post-stay surveys?
The feedback from post-stay surveys is invaluable for improving your guest experience. Analyze the data regularly to identify trends and areas that need attention. Use positive feedback to recognize and reward staff, and address negative feedback promptly to resolve any issues. Communicate any changes or improvements made based on survey feedback to your guests, showing […]
How can I increase the response rate to my post-stay surveys?
To encourage more guests to complete your post-stay survey, keep it short and easy to complete. Aim for 5-10 questions that can be answered in just a few minutes. Personalize the invitation to the survey and express your appreciation for their time. Offering a small incentive, like a discount on a future stay or entry […]
What kind of questions should be included in a post-stay survey?
Your post-stay survey should include a mix of quantitative and qualitative questions. Common topics include the quality of the room, cleanliness, staff service, amenities, and overall satisfaction. Use a combination of rating scales and open-ended questions to allow guests to elaborate on their experiences. At Loopon, we always include a question about whether the guest […]
When should I send a post-stay survey to my guests?
Timing is crucial when sending post-stay surveys. The best practice is to send the survey within 24-48 hours after the guest has checked out. This ensures that their experience is still fresh in their minds, leading to more accurate and detailed feedback. Delaying the survey too long might result in lower response rates and less […]
What is a post-stay survey, and why is it important for my business?
A post-stay survey is a questionnaire sent to guests after their stay to gather feedback about their experience. It’s an essential tool for understanding guest satisfaction, identifying areas for improvement, and enhancing your services. By directly asking guests for their opinions, you can gain valuable insights that help you provide better experiences in the future […]