Turn Every guest into a Loyal Advocate
The all-in-one guest experience platform for hotels to grow revenue, improve customer satisfaction and drive loyalty at all stages of the guest journey.
Upselling & Personalisation| Real-time Messaging
In-stay & Post-stay Feedback | Guest Surveys
Reputation Management
Pre-Stay
In-Stay
Post-Stay
The most memorable Guest Experiences are achieved with Loopon
Why Loopon?
All feedback, from all sources in a single unified inbox.
- Online Reviews: All relevant OTA reviews in the same inbox.
- E-Mail Surveys: Real feedback from real guests, with relevant meta data such as room number, rate code, ...
- QR Code Surveys: Convenient just-in-time measurements for conferences, F&B, ...
Increased guest satisfaction leads to higher revenue.
- More Reviews: Increase number of online reviews by up to 400%.
- Demonstrated Results: Increasing review scores by 0.5 points on a 10-point scale, enables a price increase by 20%.
- Loved by Employees: Boosts employee motivation through recognition of their work.
Less time in front of the screen means more time to help your guests.
- AI Replies: Automated personal replies to guests.
- Scheduled reports: Insights delivered when you need them.
- Native mobile app: Stay updated away from the computer.
News from Loopon
Nov 21, 2023
Jan 01, 2023
Dec 08, 2020
Pre-arrival emails & Upselling
Commission-free upselling and pre-arrival surveys help you and your guests design the perfect stay. One-click upgrades maximise your pre-arrival revenue, while your guests get even more excited about their upcoming stay.
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Real-time feedback and messaging
In-Stay is a real-time feedback and messaging tool to recover service and improve satisfaction while your guest is still on site. Guests can login to WiFi or scan a QR code to leave feedback, or communicate with you directly via SMS and WhatsApp about their experiences
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Guest surveys & Reputation management
Beautiful single-page surveys right after the stay let your guests know you truly care. Full suite of analytics & reputation management tools help you make better strategic choices, improve guest satisfaction scores and stay front of mind on review sites.
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Do you want to see how it works?
You can try Loopon completely free. We provide you with an account customised for your hotel - and our helpful team will give you a personal introduction to help you get the most
out of the system.