Thon Hotels selects Loopon as guest feedback partner for its +90 hotel portfolio
Thon Hotels, a leading Nordic hotel chain and part of Olav Thon Gruppen, has chosen Loopon as its official partner for guest feedback management across its portfolio of over 90 hotels. This strategic partnership underscores Thon Hotels’ commitment to delivering outstanding guest experiences by leveraging Loopon’s innovative technology for real-time feedback, reputation management, and continuous […]
Important Update: Refining response rate calculations
Dear Loopon Customers, Starting January 1st, 2025, we are refining the way we calculate and display response rates within the Reputation tab of Loopon to provide you with more accurate and up-to-date insights. Here’s what you can expect: What’s Changing? Currently, we calculate your response rate by including replies to reviews, regardless of whether the […]
Booking.com Integration
At Loopon, we’re always working to simplify your feedback management process, and today we’re thrilled to introduce our brand-new 2-way connection with Booking.com! Responding to reviews has never been this effortless. Here’s everything you need to know to get started and take advantage of this powerful feature. Why this matters Gone are the days of […]
Crafting Post-Stay Surveys with Precision
Hello there, In the vibrant and culturally rich hospitality landscape of the Nordics, feedback is not just a formality; it’s a cornerstone of continuous improvement. As market leader in the Nordics, we’re well aware of the unique nuances of Nordic feedback culture and how it shapes the way we tailor post-stay surveys for hotels. Nordic […]
Elevating Hospitality: Loopon Teams Up with Denmark’s Best Hotel Chain
Hey there! I hope you’re ready for some exciting news from the world of hospitality. Today, we’re diving into a partnership that’s set to revolutionize guest experiences and redefine the way hotels connect with their guests. So, grab your favorite snack, pour yourself a fresh cup of coffee (it’s Monday after all!) and let’s explore […]
The Rise in Popularity of QR Codes for Hotels
QR Codes (Quick Response Codes) have proved their value this year as an effective tool for quickly transitioning offline customers to an online, digital space for increased customer engagement and information exchange. While many may have considered QR Codes as a short term invention with limited lifespan, these universally recognized codes have a new lease […]
Meet Loopon’s Food & Beverage Solution
Loopon now offers a Food & Beverage Feedback solution for restaurants and venues looking to measure and improve their guest satisfaction. For over a decade Loopon has been helping hotels around the world with collecting feedback from their guests. Today, restaurants can do the same. With the help of QR codes, restaurants can smartly collect […]
How NPS can act as a Growth Predictor for your Hotel
In our latest blog post we discuss how NPS can help shape your hotel’s success and act as an predictor of long-term growth. First introduced in 2003 by Fred Reichheld in the Harvard Business Review article The One Number You Need to Grow, NPS has become widely acknowledged as a Key Performance Indicator (KPI) for […]