You can always do better if you truly listen to your guests

Loopon is the post-stay analysis tools for the hospitality industry. Higher guest satisfaction leads to increased revenue and loyalty. The intuitive platform helps you understand guest feedback, enabling ongoing service improvement.

Mobiles with Loopon's survey

for the ones that truly care

There is no such thing as too small or too big

Discover how Loopon adapts to meet the unique needs of hotels, restaurants or cruise ships, from the largest international brands to charming and family owned gems. 



Choose the solution below that fits your journey.

Enterprise & Chains

Manage your large-scale operations with confidence. Our comprehensive solutions are designed to enhance efficiency and deliver seamless experiences across your portfolio.

Groups & Medium Chains

Achieve the perfect balance of personalized service and operational excellence. Discover tools and strategies tailored for mid-sized groups and growing chains.

Independent

Stand out in a competitive market with solutions that empower your individuality. We provide the support you need to deliver exceptional guest experiences while streamlining your operations at a low cost.

Experts in showing what 
guests won't tell you

Loopon detects the difference between what guests say and how they really feel

Turn guest feedback into improvements, become a better service provider, and boost your revenue.

Speech bubble: -Good morning sir, how was your stay? -Good morning it was great. Thank you. What the person thinks - I don´t feel like discussing the skimpy breakfast with them...

LOOPON GUEST FEEDBACK

Guest feedback through post-stay surveys

Loopon’s market-leading Post-Stay system delivers automated, customized feedback surveys tailored to your business. Our expertise ensures you gather the insights that truly matter.

Fully customizable

Communicate your brand. Tailor questions, design, and language to gather the most relevant feedback for your specific needs

Timing is key

Make sure your Post-Stay surveys reach guests at the perfect moment – when their experience is still fresh in their minds. 

LOOPON REPUTATION MANAGEMENT

Manage online reviews from various platforms

Easily gather all online reviews in one place, saving you time and effort. The benchmarking feature lets you compare your performance with competitors, providing a strategic edge.

Full online cover

Choose from over 40 online sources where your business is already listed—we take care of the rest.

Compset benchmarking

Combine your unique compset and see how your closest competitors are performing online.

LOOPON ANALYTICS AND REPORTS

Understanding is Key to Improvement

Gain clear insights and streamlined workflows that simplify your daily operations. With Loopon, you’ll have the data and tools needed to make informed, fact-based decisions that drive quality and development improvements.

Engage your team

Push reports deliver real-time insights directly to your team’s inbox, keeping them engaged and proactive. With instant access to feedback, they can quickly spot trends and drive improvements.

Find the causes

Unlock deeper insights with Loopon’s correlation reports, revealing the key drivers of guest satisfaction by analyzing the relationships within your feedback

The most memorable guest experiences are achieved with Loopon

Why Loopon?

Loopon is widely trusted by businesses of all sizes and has earned a top reputation in the hospitality industry. Let us show you why we’re the number one choice for leading brands.

Feedback - Only one source

All feedback, from all sources in a single unified inbox

Online Reviews: All relevant OTA reviews in the same inbox.
Post-Stay Surveys: Real feedback from real guests, with relevant meta data such as room number, rate code and more.
QR Code Surveys: Convenient just-in-time measurements for conferences, F&B and more.
Guest satisfaction - Higher revenue

Increased guest satisfaction leads to higher revenue.

More Reviews: Increase number of online reviews by up to 400%.
Demonstrated Results: Increasing review scores by 0.5 points on a 10-point scale, enables a price increase by 20%.
Loved by Employees: Boosts employee motivation through recognition of their work.
Free up more time

Less time in front of the screen means more time to help your guests

AI Replies: Automated personal replies to guests.
Scheduled reports: Insights delivered when you need them.
Native mobile app: Stay updated away from the computer.

Ready to see why top brands trust us?

Let us show you how we can elevate your business through Loopon.

Results Speak for Themselves:
- Why acting on Guest Feedback is Key

89%

Consumer review behavior

87% of consumers read online reviews for local businesses, including hotels, before making a purchasing decision. This is consistent with the trend of guests heavily relying on reviews when choosing accommodations.

Source: BrightLocal Local Consumer Review Survey 2023

53%

Response expectations

53% of customers expect businesses to respond to their online reviews within seven days, with many expecting it much sooner. Quick responses are particularly important in the hospitality industry, where timely engagement can greatly affect guest satisfaction.

Source: ReviewTrackers Online Reviews Survey: Statistics & Trends

12%

Impact on repeat business

A study by Harvard Business Review found that hotels that respond to guest reviews see a 12% increase in the number of reviews and a higher overall rating, which can contribute to increased guest loyalty and repeat visits.

Source: Harvard Business Review – The Impact of Review Responses on Online Reputation

News from Loopon

November 21, 2023
Crafting Post-Stay Surveys with Precision
October 8, 2023
The Changing Landscape of Online Travel: Google vs. Legacy OTAs
September 29, 2023
Loopon: More Than Just a Service Provider – We're Partners Who Truly Care
September 4, 2023
Elevating Hospitality: Loopon Teams Up with Denmark's Best Hotel Chain
August 23, 2023
Enhancing Guest Satisfaction: Grand Joanne's Success Story with Loopon
January 1, 2023
SAYP Group AB announce the acquisition of Loopon AB