As we close the chapter on 2024, we can’t help but reflect on the incredible progress we’ve made together. It’s been a transformative year for Loopon, marked by exciting releases, powerful enhancements, and a deeper commitment to empowering the hospitality industry. As we look forward to 2025, we’re carrying this momentum into a new era of innovation and guest experience excellence. Here’s a look back at some of the milestones we achieved this year and a preview of what’s to come.
2024: A Year of Transformation
- The launch of LooponAI
This year, we harnessed the power of artificial intelligence to revolutionize guest communication. LooponAI introduced unique tone-of-voice-based automatic reply suggestions, enabling hotels to respond to guest feedback faster, smarter, and with greater personalization. This innovation has saved countless hours while ensuring every response aligns perfectly with the hotel’s brand. - Groups & Conference Feedback
We re-launched our Groups & Conference feedback feature, tailored specifically to capture insights from group bookings, meetings, and events. This addition is helping hotels elevate their service standards by providing deeper visibility into group experiences and fostering better decision-making. - A new era of system design
Mid-2024 saw the rollout of Loopon’s sleek and modern system design. This update focused on making the platform more intuitive and user-friendly. It’s only the beginning of our mission to create a more user-centric experience, with role-based dashboards and hands-on data insights in the pipeline. - A brand new support portal (constantly updated)
To better serve our customers, we’re building a brand-new support portal. This initiative will offer enhanced accessibility, robust self-help resources, and faster assistance. With the launch scheduled for early 2025, we’re excited to redefine how we support our users. Visit it already today by clicking here. - Seamless Booking.com integration
Our 2-way Booking.com connection made its debut this year, streamlining guest review management. Hotels can now respond to reviews directly through Loopon without switching platforms or dealing with pop-ups, saving time and enhancing efficiency. - A fresh look for loopon.com
We unveiled a completely redesigned website in 2024 – the one you’re reading this text on! The new Loopon.com reflects our evolution, offering a sleek, modern interface that provides clear insights into our solutions and a seamless experience for all users. It’s a fresh face for a future-focused company. - Stronger partnerships
Collaboration has been key to our success. This year, we deepened partnerships with industry leaders like Speeron and AeroGuest, paving the way for more innovative guest experience solutions. - Dedication to our customers
Workshops, feedback sessions, and countless updates have solidified our commitment to our customers. Your trust and insights drive everything we do, and we’re proud to continuously enhance Loopon based on your needs.
What’s Coming in 2025?
As we step into the new year, our sights are set on even greater achievements. Here’s a glimpse of what’s on the horizon:
- Refining response rate calculations: Already released January 1st is our refined response rate calculation. This date will eliminate discrepancies that may have arisen when counting internal or off-site replies and will give you a clearer picture of your engagement with guest feedback. Read more by clicking here.
- Role-based statistic views: We’re introducing new role-specific dashboards to make data more actionable and accessible for every team member, from management to front-line staff.
- Enhanced NPS tools: Helping hotels improve their Net Promoter Scores through smarter insights and actionable recommendations based on AI.
- More mobile-friendly: We are aiming on making Loopon even more mobile friendly to enhance your guests’ experiences as well as raising the engagement and response rates.
- More integrations: Expanding our ecosystem to seamlessly connect with more tools that hoteliers rely on daily.
- New self-service tools: Launching better features in our support portal to empower our users to solve problems quickly and efficiently.
Thank you for an incredible year
As we reflect on 2024, we’re filled with gratitude for our clients, partners, and team members who make everything possible. Your feedback, trust, and collaboration inspire us to keep pushing boundaries and redefining what’s possible in guest feedback management.
2025 promises to be another landmark year for Loopon, and we can’t wait to share the journey with you. So let us continuing our mission of helping hotels create unforgettable guest experiences—together.
I can’t wait!
Yours Sincerely,
Mathias Sabel
CEO | Loopon